Refund policy

At Pulsio we want you to be completely satisfied with your purchase.

Returns

You have 14 calendar days from receipt of your order to request a return. The product must be unused, in its original packaging and in the same condition in which you received it.

How to request a return

Write to us through our contact details, stating your order number and the reason. We will confirm the next steps by email.

Refunds

Once we have received and inspected the returned product, we will process the refund to the same payment method used for the purchase within a maximum of 14 days.

Defective products

If your smartwatch arrives damaged or with a manufacturing defect, contact us as soon as possible and we will replace or refund it at no additional cost.